< Delivery & Returns – Oliver Hayden

Delivery & Returns

All goods must be checked as soon as possible and we must be notified of any discrepancies immediately and in writing via email. We cannot claim for damages after 48 hours so it is imperative that we are notified ASAP. Photo evidence may be required.

All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

Under no circumstances we will we accept or refund for any lighting that has been installed or tampered with. All goods must be returned in the original condition they were shipped. The same rule applies for any mirrors or furniture that the customer may paint or screw into. No exceptions will be made.

When ordering a bespoke item the client agrees to pay a non- refundable deposit of 50% of the value of the item. Only once this has been received and funds cleared can we start to manufacture the item. Should an order be cancelled within 10 working days from date of deposit received no further amounts will be payable. Should an order be cancelled after 10 working days then the balance of the order will remain payable by the client. 

Once you have received your order this may not be returned as it has been made specifically for you. If the furniture is proven to be defective a replacement will made and the product exchangeWe reserve the right to alter dimensions to ensure the look for the final design. Slight differences in dimensions may occur due to the materials within the build. interpretation will be at the discretion of the production department and no liability for differences of interpretation will fall to Oliver Hayden.

  • Send an email to: returns@oliverhayden.com with your name, address, order reference notifying us of the reason for return , we will then give you a returns number which must be on the paperwork and the outside of the package.
  • Package the parcel securely reusing the original packaging
  • Enclose the order confirmation note inside the parcel with the returns number and reason.

We advise that you take out enough postal insurance to cover the value of the contents.
The Product must be returned to us:

  • Within seven days of notifying us of the cancellation
  • In the same condition in which you receive them (except to the extent reasonably necessary for you to examine them)
  • At your own cost and risk.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.

Standard UK Delivery Charges

£8.95 – £75 depending of product size, fragility and delivery method

A shipping quotation to Scotland &  Northern Ireland must be obtained prior to ordering

Delivery is generally 7 – 14 days.


Bespoke orders can sometimes take up too  8 - 10 weeks to be made then delivered , as some our items are made overseas.


• Due to the live nature of online selling goods may be out of stock at the time of purchase. In this case you will be notified immediately.
• All funds are processed at the time of order. This guarantees you allocation of stock and any backorders.
• Please ensure any items ordered can fit into your home, this includes through doorways, up staircases, etc. Any goods returned for this reason will incur a 25% restocking fee.
• Heavy/Large Items – The driver may require assistance when delivering. We will contact you prior to shipping if this is necessary.
• Please check deliveries immediately and notify us of damages in writing within 48 hours, with photo evidence.
• We must be contacted in advance for Worldwide shipping quotations

Product Descriptions and Disclaimer

Oliver Hayden sources and sells unique and interesting pieces from around the world.  These are not mass-produced factory-made items, and as such, have individual variances within each piece, as follows:

WOOD:  Wood furniture is designed to highlight the natural beauty of the wood and thus can often feature natural and distinctive features such as knots and grain shading. These natural features can vary from product to product, and indeed within components on the same piece.  Thus, no two pieces are identical.  The unique properties of wood should not be mistaken for flaws.  Typically, each piece will have a slightly different grain pattern, with variation in colour shading and grain likely between different products and within the same product.  Distressed wood often features small splits will add to the character of the piece, and are a normal feature of all natural wood furniture.

MIRRORED ITEMS:  These have small gaps between the cut corners, which allows for the natural expansion and contraction of the wooden body that can occur due to fluctuating temperatures.  By avoiding exposure of your furniture to excessive heat e.g. it in front of a radiator, you can help to avoid cracking. Glass or mirrored panels should be cleaned using a non-solvent based glass cleaner and a soft cloth, avoiding contact with wooden or painted sections.

GLASS:  Glass items are never completely identical, with minor variances such as air bubbles, hand tool marks, pattern and colour irregularities.  Each of these is a sign that  a skilled human hand produced the glassware, rather than a machine. Shapes, sizes and colours can vary from piece to piece. This is the nature of the product.

METAL:  Metal items are typically hand-crafted or hand-finished.  It is thus normal for colour to vary, and for slight imperfections to be visible.  This adds character and authenticity to these pieces.

CERAMIC/POLYRESIN:  These can  vary slightly in shape or size, and may show firing marks, craze lines or glaze bubbles. This is the nature of the production process and is not a fault.

STONE FINISHES:  Finishes such as marble and granite (including composite marble/stone/high gloss finishes) may differ in colour and veining from item to item.  We can thus not guarantee that the finish on any given items will be exactly as pictured. High-Gloss furniture is not scratch proof, so the use of coasters and placemats is recommended to minimize scratches and maintain the original finish.

FABRICS:  Fabrics, including PVC, are not guarantee their colour fastness, fading, wearing quality, and durability over time.  Some fabrics will change with age and exposure to sunlight, or show adverse reactions to various environmental conditions. In addition, leather items may show variations in the sheen and texture, including wrinkling and natural marks, due to the variances in the original leather, and the natural dying and tanning processes.

PLASTIC:  Plastics may vary slightly due to the variation of the polymers and the fabrication process.

WALL ART PAINTINGS:  Due to the hand applications of materials and natural variation of the canvas, finishes are not guaranteed to be a perfect match, with imperfections or variations in the colour and tone occurring naturally. In addition, small indentations in the paint are perfectly normal.

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